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Delivery Information

welcome to the Shipping and Delivery Information page! Here you can get acquainted with useful information on terms and conditions of our goods delivery.

You can purchase your items online and pick them up at our office, or ship them directly to your doorstep. Shipping is free on some orders. We use the best carriers in the business via FULLY INSURED TOP CLASS DELIVERY SERVICE to make sure your order gets to you safely and flawlessly, at fastest time. From the Secure Checkout page you'll see your item description, price and delivery timing. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.

COST

Locations Delivery Schedule Additional Charges per Shipment in HKD
Asia Major Cities 24 - 48 hours
Monday - Saturday
HK$1,000.
US and Canada 24 - 48 hours 
Monday - Saturday
HK$1,500.
Australia 
24 - 48 hours
Monday - Saturday
HK$1,500.
All of UK & some European Countries
2 - 4 days 
Monday - Saturday
HK$1,500.
Other Countries 24 - 72 hours 
Monday - Saturday
HK$1,500.

ADDITIONALS

The above-listed additional delivery charges applied to ONE-WATCH-ORDER with watch price below HK$60,000 . When the watch price is higher than HK$60,000., the delivery charges will be higher due to higher insurance cost. In this case we will have to charge you higher delivery charges. 

Our brand new watches come with original certificate(s), genuine box(es), and full period of international manufacturer warranty full set. For pre-owned / vintage watches, we offer 1 YEAR AFTERSALE HONG KONG SHOP WARRANTY. We will try to fully interpret the watch conditions the best we could. We believe hiding any detail could only worse off the trade, especially if it is an international order. We will support our serious customers in video if possible because we care for what you want and vouch for what you get. A real watch under photography, video-filming, or even under the ocean is still the same real watch. We don't mind using different approaches to achieve completely satisfied full pictures of the watch for you. 

For many international shipments you may be required to pay customs and duties, obtain certain license or apply for registration of your purchased product(s) in your own country to receive delivery of your package. The customs charge and/or import regulation is determined completely by the government of your country, and as such we have no control over those costs or regulations. As such, Luxury Genesis will not pay, nor be held responsible, for such costs or arrange for application of import license. By continuing with your order you agree to be responsible for any customs or duties incurred as a result of your country's customs and duties regulations as well as obtaining any import registration(s) or license required for the product(s) you are purchasing. If the package is rejected by the customs of your home country or otherwise and returned to Luxury Genesis, you will be responsible for the return shipping charges and a re-stocking fee of 30% of the total product purchase price.